Our Responsible Gaming Principles

We adhere to the following principles in our approach to responsible gaming:

• Prevention of underage gambling
• Promotion of responsible gambling behaviors
• Support for guests who may have gambling-related problems
• Protection of vulnerable individuals
• Creation of a safe gaming environment
• Ongoing staff training on responsible gaming practices

Know the Signs of Problem Gambling

Gambling should be a fun activity. If you notice any of the following signs in yourself or someone you know, it may indicate a potential gambling problem:

• Spending more time or money on gambling than intended
• Gambling to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression
• Lying to family members or others to hide gambling activities
• Feeling irritable when trying to stop or reduce gambling
• Chasing losses with more gambling
• Jeopardizing relationships, job, education, or career opportunities because of gambling
• Relying on others to provide money to relieve desperate financial situations caused by gambling

How to Gamble Responsibly

We encourage all our guests to follow these guidelines for responsible gambling:

1. Set limits: Decide before you start how much time and money you can afford to spend.
2. Don't chase losses: Accept losses as the cost of entertainment, not as money you must win back.
3. Balance gambling with other activities: Don't let gambling interfere with or substitute for family, friends, or professional obligations.
4. Don't gamble when upset or depressed: It's difficult to make good decisions when you're not in a positive state of mind.
5. Never borrow money to gamble: Only gamble with money you can afford to lose.
6. Take regular breaks: Stepping away from gambling periodically helps maintain perspective.
7. Don't view gambling as a way to make money: Always treat gambling as entertainment, not as a source of income.

Our Responsible Gaming Initiatives

Valmiren Casino Hotel has implemented several programs and tools to promote responsible gaming:

Self-Exclusion Program

Our voluntary self-exclusion program allows individuals to ban themselves from our casino hotel for a specified period. During this time, we will deny you access to our gaming floor and remove you from our marketing lists.

Time and Money Limits

We offer tools to help you set limits on the amount of time and money you spend gambling. Our staff can assist you in establishing these limits upon request.

Staff Training

All our casino staff receive regular training on responsible gaming practices and how to identify and assist guests who may be showing signs of problem gambling.

Informational Materials

We provide brochures and other materials throughout our property that offer information about responsible gaming, problem gambling signs, and available resources for help.

Resources for Help

If you or someone you know may have a gambling problem, the following resources are available for assistance:

Our staff are also trained to provide information about these resources and can assist you in connecting with the appropriate support services.

Underage Gambling Policy

Valmiren Casino Hotel strictly enforces age restrictions for gambling. In accordance with state law, individuals must be at least 21 years of age to enter our gaming floor or participate in any gambling activities. We implement the following measures to prevent underage gambling:

• ID verification at all casino entrances
• Regular security patrols of the gaming floor
• Staff training on identifying and handling underage individuals attempting to enter the casino
• Clear signage regarding age requirements throughout the property

Violations of our underage gambling policy may result in removal from the property and other legal consequences as required by law.

Responsible Alcohol Service

We recognize the connection between alcohol consumption and gambling behavior. Our responsible beverage service program includes:

• Staff training on recognizing signs of intoxication
• Policies against serving alcohol to visibly intoxicated guests
• Offering non-alcoholic beverage alternatives
• Management intervention when necessary

Commitment to Continuous Improvement

Valmiren Casino Hotel regularly reviews and updates our responsible gaming programs to incorporate the latest research, best practices, and regulatory requirements. We welcome feedback from our guests on how we can improve our responsible gaming initiatives.